OREVANTRA™ SHIPPING POLICY

Last Updated: October 8, 2026

At OREVANTRA™, we aim to provide clear and reliable information regarding order processing, shipping, tracking, delivery, and possible delays.

This Shipping Policy explains our standard processing and delivery timeframes and the procedures applicable to delayed, lost, damaged, refused, or undelivered orders.

Nothing in this Policy excludes, limits, or replaces any mandatory consumer rights available under applicable law.

1. ORDER PROCESSING TIME

Orders are normally prepared and processed within:

Up to 3 business days

after the order has been successfully placed and payment has been authorized.

Processing may include:

• Order verification;

• Payment verification;

• Product preparation;

• Packaging; and

• Dispatch preparation.

Processing time is separate from shipping transit time.

Orders placed on weekends or applicable public holidays may begin processing on the next business day.

2. SHIPPING TIME

Once an order has been processed and dispatched, the estimated standard shipping transit time is:

Up to 9 business days

Therefore, under normal circumstances, the estimated total timeframe from order confirmation to delivery is:

Up to 12 business days

consisting of:

Processing: Up to 3 business days
Shipping: Up to 9 business days

These timeframes apply to standard shipping unless a different timeframe is clearly disclosed before checkout.

Delivery dates are estimates unless expressly stated as guaranteed.

3. BUSINESS DAYS

For purposes of this Shipping Policy, “business days” generally means:

Monday through Friday, excluding applicable public holidays.

Weekends and public holidays are not counted as business days.

Public holidays observed in the destination country or by delivery services may affect processing or delivery times.

4. ESTIMATED DELIVERY TIMES

OREVANTRA™ makes reasonable efforts to process and deliver orders within the timeframes stated in this Policy.

However, delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Severe weather;

• Transportation interruptions;

• Carrier disruptions;

• Customs inspections or clearance;

• Government restrictions;

• Natural disasters;

• Strikes;

• Public emergencies;

• High seasonal shipping volumes;

• Incorrect or incomplete delivery information; or

• Other exceptional circumstances.

Estimated delivery periods do not remove any mandatory delivery rights available to customers under applicable law.

5. SHIPPING DESTINATIONS

OREVANTRA™ may ship to customers in multiple countries and territories.

Shipping availability may depend on:

• Destination;

• Delivery service availability;

• Local regulations;

• Product restrictions;

• Customs requirements; or

• Operational limitations.

If we are unable to complete delivery to your destination after payment has been received, we will contact you and provide an appropriate solution, which may include cancellation and refund.

6. SHIPPING COSTS

Applicable shipping charges, including any free-shipping promotion, will be displayed or disclosed during checkout where required.

Shipping costs may vary depending on:

• Destination;

• Order value;

• Products ordered;

• Shipping method; or

• Promotional offer.

No additional shipping charge will be added after the order has been completed unless:

• The customer expressly agrees to the charge; or

• Applicable law permits it.

7. ORDER TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched.

Tracking information may require some time to become active after dispatch.

Temporary pauses in tracking updates do not necessarily mean that the package has stopped moving.

If your tracking information has not updated for an unusually long period, contact:

contactorevantra@use.startmail.com

Please include your order number.

8. MULTIPLE PACKAGES

In some circumstances, products included in the same order may arrive in separate packages.

If this occurs:

• You may receive more than one package;

• Packages may arrive on different days; and

• Separate tracking information may be provided.

You will not be charged additional shipping costs solely because OREVANTRA™ chooses to divide an order into multiple packages unless additional charges were clearly disclosed and agreed to before purchase.

9. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State or region;

• Postal or ZIP code;

• Country; and

• Any other required delivery information.

If you notice an error after placing your order, contact us immediately at:

contactorevantra@use.startmail.com

We will make reasonable efforts to correct the information before the order is dispatched.

Once an order has entered shipment, changes to the delivery address may no longer be possible.

Where a shipment is returned because the customer provided materially incorrect or incomplete information, reasonable reshipping or return costs may apply where permitted by law.

This does not apply where the delivery problem resulted from an error for which OREVANTRA™ is legally responsible.

10. CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to:

• Customs procedures;

• Import duties;

• Import taxes;

• VAT or GST;

• Brokerage charges; or

• Other governmental charges,

depending on the destination country.

Where applicable law requires such charges to be included in the purchase price or disclosed before purchase, OREVANTRA™ will comply with those requirements.

Where applicable taxes, duties, or import charges are not collected during checkout and are lawfully payable by the recipient, the customer may be responsible for paying them to the relevant authority or delivery service.

OREVANTRA™ does not control governmental customs processing times.

Customs delays do not eliminate mandatory consumer rights concerning delivery.

11. CUSTOMS DELAYS

International packages may occasionally be held for customs inspection or clearance.

Customs procedures and processing times vary between countries.

If tracking indicates that your shipment has remained in customs or without meaningful movement beyond the expected period, please contact:

contactorevantra@use.startmail.com

We will take reasonable steps to review the delivery status where appropriate.

12. DELAYED ORDERS

OREVANTRA™ makes reasonable efforts to meet the processing and delivery timeframes represented at the time of purchase.

If we become aware that an order cannot be shipped or delivered within an applicable promised or legally required timeframe, we will handle the delay in accordance with applicable consumer law.

Depending on the circumstances and applicable law, this may include:

• Informing you of the delay;

• Providing an updated estimated delivery timeframe;

• Allowing additional reasonable time for delivery;

• Allowing cancellation; or

• Providing a refund where required.

Nothing in this section limits mandatory consumer rights.

13. LOST OR MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please contact:

contactorevantra@use.startmail.com

Please provide:

• Your full name;

• Order number; and

• Tracking information, if available.

OREVANTRA™ will review the available delivery information and, where appropriate, investigate the shipment with the applicable delivery service.

Where OREVANTRA™ remains legally responsible for delivery and an order is confirmed lost or undelivered, we will provide an appropriate remedy, which may include:

• Replacement; or

• Refund.

Customers will not be required to resolve a delivery dispute directly with a carrier where applicable law places responsibility for delivery on OREVANTRA™.

14. PACKAGE MARKED “DELIVERED” BUT NOT RECEIVED

If tracking indicates that your package was delivered but you cannot locate it, please first:

• Check the delivery location;

• Check with household members or other authorized recipients;

• Check with building reception, where applicable; and

• Check with neighbors where appropriate.

If the package still cannot be located, contact:

contactorevantra@use.startmail.com

Please include your order number and tracking information.

We may request reasonable information necessary to investigate the delivery.

A tracking status marked “delivered” does not automatically eliminate any consumer rights available under applicable law.

15. DAMAGED PACKAGES OR PRODUCTS

If your package or product arrives damaged, please contact us as soon as reasonably possible at:

contactorevantra@use.startmail.com

Please include:

• Your order number;

• A description of the issue; and

• Where reasonably possible, photographs showing the product, damage, and packaging.

Photographs may help us evaluate and resolve the matter more efficiently.

Requesting photographs does not remove or restrict mandatory consumer rights.

Damaged or defective products are also covered by our Return & Refund Policy and applicable consumer law.

16. REFUSED OR UNCLAIMED PACKAGES

Where permitted by applicable law, reasonable shipping or return costs may apply when a correctly addressed shipment is:

• Refused;

• Not collected;

• Left unclaimed; or

• Returned because of an action or omission attributable to the customer.

Such costs will not be imposed where:

• OREVANTRA™ sent an incorrect product;

• The product was defective or materially non-conforming;

• The delivery problem resulted from an error for which OREVANTRA™ is responsible;

• The customer validly exercised a legal cancellation or withdrawal right and applicable law places the cost on OREVANTRA™; or

• Applicable law otherwise prohibits the charge.

17. INTERNATIONAL DELIVERY AND CONSUMER RIGHTS

OREVANTRA™ may sell and deliver products internationally.

Consumer protection laws vary between jurisdictions.

Nothing in this Shipping Policy is intended to exclude or restrict mandatory consumer rights available under applicable local law.

Where applicable consumer legislation provides greater protection than this Policy, the mandatory law will prevail to the extent of the conflict.

18. EUROPEAN UNION AND EEA CUSTOMERS

Consumers protected by European Union consumer law may have additional statutory rights concerning delivery.

Where applicable, goods must be delivered without undue delay and within the timeframe agreed with the customer.

Where no other delivery period has been agreed, applicable EU consumer rules may establish a statutory maximum delivery period.

If goods are not delivered within the applicable agreed or legally required period, customers may have rights including:

• Providing an additional reasonable delivery period;

• Cancelling the contract where legally permitted; and

• Receiving reimbursement where required.

Where applicable consumer law places the risk of loss or damage on the seller, OREVANTRA™ retains that risk until the customer or an authorized recipient takes physical possession of the goods, subject to applicable legal exceptions.

19. UNITED KINGDOM CUSTOMERS

Nothing in this Policy limits mandatory delivery rights available under applicable United Kingdom consumer law.

Where UK consumer law applies, goods will be delivered within the agreed timeframe or any other timeframe required by law.

Risk during delivery will transfer in accordance with applicable consumer law and will not automatically transfer merely because the package has been handed to a delivery service selected by OREVANTRA™.

20. AUSTRALIAN CUSTOMERS

Nothing in this Shipping Policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded under the Australian Consumer Law.

OREVANTRA™ will not knowingly accept payment for products that we know cannot be supplied.

Where an order cannot be supplied within a represented or otherwise reasonable timeframe, OREVANTRA™ will provide the appropriate remedy required under applicable law.

Depending on the circumstances, this may include:

• Delivery within an additional reasonable period;

• Replacement;

• Cancellation;

• Refund; or

• Another legally required remedy.

21. UNITED STATES CUSTOMERS

OREVANTRA™ aims to process and ship United States orders within the timeframe represented at the time of purchase.

If we determine that an order cannot be shipped within an applicable represented timeframe, we will comply with any applicable federal or state requirements regarding:

• Delay notices;

• Customer consent;

• Cancellation; and

• Refunds.

Nothing in this Policy limits mandatory rights available under applicable United States law.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

Certain circumstances outside our reasonable control may affect processing or delivery.

These may include:

• Severe weather;

• Natural disasters;

• Transportation interruptions;

• Public emergencies;

• Government actions;

• Customs disruptions;

• Strikes;

• Civil disturbances; or

• Widespread delivery network failures.

When such events occur, OREVANTRA™ will make reasonable efforts to:

• Minimize disruption;

• Communicate significant known delays where appropriate;

• Resume normal operations as soon as reasonably possible; and

• Provide remedies required by applicable law.

This section does not exclude rights or remedies that cannot legally be excluded.

23. CONTACT OREVANTRA™

For questions concerning:

• Shipping;

• Tracking;

• Delivery;

• Delayed orders;

• Missing packages; or

• Damaged shipments,

please contact:

OREVANTRA™

Website: orevantra.store

Email: contactorevantra@use.startmail.com

Please include your order number whenever contacting us regarding an existing order.